1. General provisions 

The following terms and conditions of business govern the rights and obligations of  the parties, which result from the purchase agreement concluded between the seller:  Homeland300 s. r. o., IČO: 54 240 123, Miletičova 580/48, Bratislava – mestská  časť Ružinov 821 08, entered in the Commercial Register of the District Court  Bratislava I, section: sro, file number: 156825 / B (hereinafter referred to as the  “seller”) and the buyer . The subject of this contract is the purchase and sale of  goods on the seller’s e-commerce website. 

Contact details of the seller: 

Homeland300 s. r. o. 

IČO: 54 240 123 

Miletičova 580/48 

Bratislava – mestská časť Ružinov 821 08 

entered in the Commercial Register of the District Court Bratislava I, section: sro, file  number: 156825 / B 

TAX ID: 2121607972 

VAT number: SK 2121607972 

Establishment: Nová Rožňavská 136, 831 04 Bratislava 

Telephone: +421 907 642 005 

Email: info.homeland300@gmail.com 

Supervisory authority: 

Slovak Trade Inspection Authority (SOI) 

SOI Inspectorate for the Bratislava Region 

Bajkalská 21 / A, P. O. BOX no. 5, 820 07 Bratislava 

Supervision Department 

ba@soi.sk 

tel. no. 02/58 27 21 72, 02/58 27 21 04 

fax no. 02/58 27 21 70 

http://www.soi.sk 

http://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti.soi 

1.1. These business and complaint conditions, as amended on the day of  concluding the purchase contract, are an integral part of the purchase  contract. In the case of concluding a purchase contract in writing, in which the  agreed conditions will be deviated from these business and complaint  conditions, the provisions of the purchase contract will take precedence over  these business and complaint conditions. The newly agreed business  conditions must not be in conflict with other legal regulations (shortening the  return period, warranty period, etc.)

1.2. For the purposes of these terms and conditions, the ancillary contract means a  contract in which the buyer acquires goods or services that are related to the  subject of the purchase contract, if the goods or services are supplied by the  seller or a third party under their agreement. 

1.3. The purchase price for the goods displayed on any e-commerce website,  which is operated by the seller, also includes value added tax in a specified  amount in accordance with the applicable legislation of the Slovak Republic. It  does not include the price for the transport of goods or other optional services.  All trade and other shares are valid until stocks are sold out, unless otherwise  stated for the goods. 

1.4. It is the seller’s right to adjust the selling price of the goods, which is listed on  the e-commerce website, at the seller’s premises at any time. Such a change  does not apply to purchase contracts concluded before the price change,  regardless of the fact that the goods have not yet been delivered. 

  1. Method of concluding the purchase contract 

2.1. The purchase contract is concluded on the basis of a proposal, which the  buyer sends to the seller in the form of a completed and sent form via the  website of the seller to which he sent a proposal for its conclusion. The subject  of the contract is the transfer of ownership of the goods identified by the buyer  at the purchase price and under the conditions specified in this order  (hereinafter referred to as the “order”). 

2.2. After sending the order, an automatically generated message about the receipt  of the order will be sent to the e-mail address to the seller’s electronic system  (hereinafter referred to as the “order delivery confirmation”). If necessary, it is  possible that all additional information regarding the order can be sent to the  buyer’s e-mail address. 

2.3. The order delivery confirmation contains information that the order has been  delivered to the seller, which, however, is not an acceptance of the proposal to  conclude the purchase contract. 

2.4. Subsequently, information will be sent to the buyer’s e-mail address, which  contains a notification as to whether the buyer’s order has been accepted  (hereinafter referred to as “order acceptance”). The content of the acceptance  of the order includes the name and specification of the goods whose sale is  the subject of the purchase contract, information on the price of goods and / or  other services, information on the probable delivery time of the goods, name  and information on the place where the goods are to be delivered and  information on conditions, method the price and date of transport of the goods  to the agreed place of delivery for the buyer, as well as information about the  seller such as business name, registered office, ID number and the like. The  notification may also contain other necessary information.

2.5. The conclusion of the purchase contract occurs by delivery of the acceptance  of the order electronically or in writing. 

2.6. Before sending the order, the Seller has informed the Buyer in a clear,  unambiguous, comprehensible and irreplaceable manner about the pre contractual information concerning the complaint, payment, business,  transport and other conditions by: 

  1. a) inform about the main characteristics of the goods or the nature of the service  to the extent appropriate to the means of communication used and inform the  seller of the goods or services on the relevant e-commerce catalog page, 
  2. b) the seller’s business name and registered office on the relevant electronic  commerce subpage seller and in Art. 1 of these business and complaint  conditions, which are located on the relevant subpage of the seller’s e commerce, 
  3. c) the seller’s telephone number and other data that are important for the buyer’s  contact with the seller, in particular his e-mail address and fax number, if he  has informed them on the relevant sub-page of the seller’s e-shop and in Art. 1  of these business and complaint conditions, which are located on the relevant  subpage of the seller’s e-commerce, 
  4. d) the address of the seller at which the buyer can file a complaint about the  goods or services, file a complaint or other complaint, in Art. 1 of these  business and complaint conditions, which are located on the relevant subpage  of the seller’s e-commerce, 
  5. e) the total price of the goods or services, including value added tax and all other  taxes or, given the nature of the goods or services, the price cannot be  reasonably determined in advance, the way in which it is calculated, as well as  transport, delivery, postage and other costs. and fees, or if these costs and  fees cannot be determined in advance of the fact that the buyer will be obliged  to pay them, he informed the seller on the relevant e-commerce catalog page, 
  6. f) inform the buyer about the payment conditions, delivery conditions, the period  within which the seller undertakes to deliver the goods or provide the service,  information on the procedures for the application and handling of complaints,  grievances and suggestions in the relevant articles of these business and  complaint conditions. the relevant sub-page of the seller’s e-commerce, 
  7. g) information on the right of the buyer to withdraw from the purchase contract,  on the conditions, period and procedure for exercising the right to withdraw  from the contract, in Art. 10 of these business and complaint conditions, which  are located on the relevant subpage of the seller’s e-commerce, 
  8. h) informed about the provision of the form for withdrawal from the purchase  contract in Art. 10 and in the annex to these terms and conditions of business,  which are located on the relevant subpage of the seller’s e-commerce; the  seller also provided the form for withdrawal from the purchase contract in the  annex to these terms and conditions and complaints, which are located on the  relevant subpage of the seller’s e-shop
  9. i) information that if the buyer withdraws from the purchase contract, he will bear  the costs associated with the return of goods to the seller under § 10 para. 3 of  Act no. 102/2014 Coll. on consumer protection in the sale of goods or  provision of services under a distance or off-premises contract of the seller  and amending certain laws (hereinafter referred to as the “Law on consumer  protection in distance selling”), and if it withdraws from the purchase contract  also the cost of returning goods which, due to their nature, cannot be returned  by post, informed in Art. 10 of these business and complaint conditions, which  are located on the relevant subpage of the seller’s e-commerce, 
  10. j) on the buyer’s obligation to pay the seller the price for the performance  actually provided pursuant to § 10 para. 5 of the Act on Consumer Protection  in Distance Selling, if the buyer withdraws from the service contract after he  has given the seller explicit consent pursuant to § 4 para. 6 of the Act on  Consumer Protection in Distance Selling informed in Art. 10 of these business  and complaint conditions, which are located on the relevant subpage of the  seller’s e-commerce, 
  11. k) about the circumstances in which the buyer loses the right to withdraw from  the contract informed in Art. 10 of these business and complaint conditions,  which are located on the relevant subpage of the seller’s e-commerce, 
  12. l) on instructions on the seller’s liability for defects in goods or services pursuant  to para. § 622 and 623 of the Civil Code informed in Art. 8 of these business  and complaint conditions, which are located on the relevant subpage of the  seller’s e-commerce, 
  13. m) the existence and details of a guarantee provided by the manufacturer or  seller in accordance with stricter principles than those laid down in Art. § 502  of the Civil Code, if provided by the manufacturer or seller, as well as  information on the existence and conditions of assistance and services  provided to the buyer after the sale of goods or provision of services, if such  assistance is provided on the relevant e-commerce catalog page and Art. 9 of  these business and complaint conditions, which are located on the relevant  subpage of the seller’s e-commerce, 
  14. n) the existence of the relevant codes of conduct which the seller has undertaken  to comply with and the way in which the buyer can become acquainted with  them or obtain their wording on the relevant e-commerce catalog page of the  seller, 
  15. o) the duration of the contract, in the case of a fixed-term contract; in the case of  a contract concluded for an indefinite period or in the case of a contract the  information on which the contract is automatically extended, as well as  information on the conditions of termination of the contract on the relevant  catalog page of the seller’s e-commerce and in these terms and conditions,  which are located on the relevant subpage of the seller’s e-commerce, 
  16. p) the minimum duration of the buyer’s obligations arising from the purchase  contract, if the purchase contract implies such an obligation for the buyer on 

the relevant e-commerce catalog page and in these terms and conditions,  which are located on the relevant sub-page of the seller, 

  1. q) the buyer’s obligation to pay an advance or provide another financial security  at the request of the seller and the conditions that apply to its provision, if the  purchase contract implies such an obligation for the buyer on the relevant e commerce catalog page and in these terms and conditions, which are located  on the relevant sub-page of the seller’s e-commerce, 
  2. r) on the functionality, including the applicable technical protection measures to  secure the electronic content, if applicable, informed on the relevant catalog  page of the seller’s e-commerce and in these business and complaint  conditions, which are located on the relevant subpage of the seller’s e commerce, 
  3. s) the compatibility of the electronic content with hardware and software of which  the Seller knows or reasonably expects to know, if applicable, the relevant  information on the relevant e-commerce catalog page of the Seller and in  these terms and conditions, which are located on the relevant subpage e commerce of the seller, 
  4. t) the possibility and conditions of out-of-court dispute resolution through the  ADR system, if the seller has undertaken to use this system, informed on the  relevant e-commerce catalog page and in these terms and conditions, which  are located on the relevant sub-page of the seller’s e-commerce, 
  5. u) on the necessary actions for concluding the purchase contract by describing  these necessary actions in these business and complaint conditions, which  are located on the relevant subpage of the seller’s e-commerce, 
  6. v) that the purchase contract will be stored in electronic form at the seller and is  available to the buyer after the buyer requests it in writing on the relevant e commerce catalog page of the seller and in these terms and conditions, which  are located on the relevant subpage of the electronic the seller’s business, 
  7. w) that the language offered for the conclusion of the contract is the Slovak language informed on the relevant catalog page of the seller’s e-shop and in  these business and complaint conditions, which are located on the relevant  sub-page of the seller’s e-shop. 

2.7. If the seller has not fulfilled his information obligation according to point 2.6.  letter e) of these business and complaint conditions, the buyer is not obliged to  pay these additional costs or fees. 

  1. Rights and obligations of the seller 

3.1. The seller is obliged to: 

  1. a) in the case of confirmation of the order by acceptance, the seller is obliged to  deliver the goods to the buyer in the agreed quantity, time, quality and pack it  and to ensure transport in the manner necessary for its preservation and  protection,
  2. b) ensure that the delivered goods comply with the valid legal regulations of the  Slovak Republic, 
  3. c) send a confirmation of the conclusion of the purchase contract on a durable  medium, such as via e-mail. The confirmation must be sent immediately and  must contain all the information specified in 2.6. including the withdrawal form. 
  4. d) at the latest together with the goods to hand over to the buyer in electronic or  written form all necessary documents for taking over and using the purchased  goods as well as other documents prescribed by valid legal regulations of the  Slovak Republic such as instructions in Slovak, delivery note, guarantee  certificate document. 

3.2. The seller has the right to proper and timely payment of the purchase price by  the buyer for the delivered goods. 

3.3. In case of unavailability of goods or sale of stock, the seller is not able to  deliver the goods to the buyer within the period agreed in the purchase  contract, determined by these terms and conditions or at the agreed purchase  price, the seller is obliged to offer the buyer alternative performance or order  cancellation. Withdrawal from the purchase contract or cancellation of the  order is possible by sending an e-mail to the buyer. In case of payment of the  purchase price by the buyer or its part, the seller is obliged to return all  payments and therefore already paid the purchase price or its part, including  shipping, delivery and postage and other costs and fees within 14 days from  delivery e-mail about withdrawal from the purchase contract or cancellation of  the order to the buyer’s designated account, unless the parties agree  otherwise. If the buyer does not accept the replacement performance offered  by the seller and does not withdraw from the purchase contract, the seller is  entitled to withdraw from the purchase contract. In case of payment of the  purchase price by the buyer or its part, the seller is obliged to return the  already paid purchase price or its part within 14 days from the date of delivery  of the withdrawal from the purchase contract to the buyer. 

  1. Rights and obligations of the buyer 

4.1. The seller informed the buyer of the obligation to pay the purchase price. This  obligation is part of the order. 

4.2. Buyer’s rights: The buyer has the right to deliver the goods in the quantity,  quality, time, and place agreed by the parties. 

4.3. Obligations of the buyer: 

  1. x) pay the agreed purchase price to the seller within the agreed due date,  including the costs of delivery of the ordered goods, 
  2. y) take over the goods which have been ordered and delivered 
  3. z) in the delivery note, confirm the receipt of the goods by his signature or by the  signature of the person authorized by him.
  4. Delivery and payment terms 

5.1. For each product on the e-commerce website, the usual availability of the  goods is stated, including the date of its dispatch. 

5.2. The seller is obliged to deliver the item to the buyer immediately, no later than  30 days from the date of conclusion of the purchase contract, unless otherwise  agreed in the purchase contract. If the seller has not fulfilled this obligation, the  buyer may ask him to deliver the item within the reasonable additional period  specified therein. If the item is not delivered even within this additional  reasonable period, the buyer is entitled to withdraw from the contract. 

5.3. The seller is entitled to invite the buyer to take over the goods even before the  deadline for delivery of goods agreed in the purchase contract. 

5.4. The buyer is obliged to take over the goods at the agreed place, according to  the purchase contract or otherwise in the time before the delivery of the goods  (hereinafter referred to as “place”). The buyer is obliged to take over the goods  in the time range that is the seller or his representative, authorized to deliver  the goods and the buyer agreed in the purchase contract or otherwise in the  time before delivery of the goods (hereinafter “Time Range”). 

5.5. If the seller delivers the goods to the buyer to the place and in the time range,  it is the buyer’s obligation to take over the goods in person or to ensure the  takeover of the goods by a person authorized by the buyer. The buyer is  obliged to sign a protocol on payment of the purchase price, delivery, and  handover of the goods. The obligation of the third party authorized to take over  the goods is to submit to the seller a copy of the acceptance of the order. The  goods are considered delivered at the moment of delivery of the goods to the  buyer. Delivery of goods to the buyer means delivery of goods to the Site, its  acceptance by the buyer or a third party authorized by the buyer and signing a  protocol on payment of the purchase price and delivery and delivery of goods  by the buyer or a third party authorized by the buyer. 

5.6. If necessary, repeat the delivery of goods due to the buyer’s absence on the  spot and within the time or if the buyer does not take over the goods within 7  days after the expiration of the time, without prior written withdrawal from the  purchase contract, the seller is entitled to compensation in the actual cost of  damage for an unsuccessful delivery of the goods to the place. 

5.7. The buyer’s obligation is to check the received shipment, the packaging of the  goods and also the goods, immediately after delivery in the presence of the  seller’s representative, such as a courier. If a defect in the goods is found, it is  the duty of the seller’s representative to allow the buyer to make a record of  the nature and extent of the defect in the goods, the correctness will be  confirmed by the seller’s representative. With the record prepared in this way,  delivered to the seller, the buyer may refuse to take over the delivered goods  with a defect or confirm the delivery of the goods with a defect and  subsequently in accordance with Art. 8 of these business and complaint 

conditions to file a claim for defects in the goods with the seller or a person  designated by him. If the buyer refuses to take over the delivered goods with  defects, all reasonable costs incurred to return the goods to the seller shall be  borne by the seller. 

5.8. In case of non-delivery of the goods by the seller, the buyer is entitled within  the period specified in point 5.2. of these terms and conditions to withdraw  from the purchase contract and the seller is obliged to return to the buyer the  already paid purchase price or part thereof within 14 days from the date of  delivery of the withdrawal from the purchase contract. The funds will be  transferred to a bank account designated by the buyer. 

  1. Purchase price 

6.1. The purchase price for the goods, which was agreed in the purchase contract  between the buyer and the seller is stated in the acceptance of the order  (hereinafter referred to as the “purchase price”). If the purchase price stated in  the order delivery confirmation is higher than the price for identical goods  stated in the e-commerce offer at the time of sending the order to the buyer,  the seller will deliver an electronic message to the buyer informing about the  offer of a new purchase price in another amount. to conclude a new purchase  agreement you, which the buyer must explicitly confirm by e-mail or in writing  in order for a valid conclusion of the purchase contract. 

6.2. The buyer is obliged to pay the seller the purchase price, including the cost of  delivery of goods in cash, respectively by payment card upon personal  collection of the goods, cash on delivery at the place of delivery of the goods  or by non-cash transfer to the seller’s account specified in the order  acceptance or on the seller’s website at the time before taking over the goods. 

6.3. When paying the purchase price by wire transfer to the seller’s account, the  moment when the entire purchase price was credited to the seller’s account is  considered the day of payment. 

6.4. The buyer’s obligation is to pay the seller the purchase price for the agreed  goods within the period specified in the purchase contract, but no later than  when taking over the goods. 

6.5. The Seller is entitled to refuse delivery of the goods to the buyer if the buyer  does not pay the seller the full purchase price by the time of delivery of the  goods to the Place and the parties have not agreed to pay the purchase price  for the goods in installments. 

6.6. Assembly, removal of goods and related costs are not included in the  purchase price and the seller is not obliged to provide these services to the  buyer.

  1. Acquisition of ownership and transfer of the risk of  damage to the goods 

7.1. The buyer acquires ownership of the goods upon full payment of the purchase  price for the goods. 

7.2. At the moment of taking over the goods by the buyer or a third party  authorized by the buyer from the seller or his representative authorized to  deliver the goods or if he does not do so in time, the seller allows the buyer to  dispose of the goods and the buyer does not take over the risk of damage to  the goods. 

  1. Complaints procedure (warranty, liability for defects,  complaints) 

8.1. The buyer has the right to rectify the defect free of charge, in a timely and  proper manner, with respect to the defect of the goods that can be rectified. It  is the seller’s responsibility to rectify the defect without undue delay. 

8.2. Instead of eliminating the defect, the buyer may request the replacement of  the goods or, if the defect concerns only a certain part of the goods, the  replacement of this part, unless the seller incurs disproportionate costs due to  the price of the goods or the severity of the defect. 

8.3. The seller can always exchange defective goods for defect-free goods, unless  this causes serious difficulties for the buyer. 

8.4. In the case of a defect in the goods which cannot be removed and which  prevents the goods from being properly used as a defect-free item, the buyer  has the right to exchange the goods or has the right to withdraw from the  purchase contract. The same rights belong to the buyer in the case of  remediable defects, but if the buyer can not properly use the goods due to the  recurrence of the defect after repair or due to a larger number of defects. 

8.5. In the case of other irreparable defects, the buyer is entitled to a reasonable  discount on the price of the goods. 

8.6. The seller instructed the buyer about his rights under the provisions of Art. §  622 of the Civil Code (points 8.1. To 8.3. Of these business and complaint  conditions) and the rights arising from the provisions of Art. § 623 of the Civil  Code (points 8.4. To 8.5. Of these business and complaint conditions) by  placing these business and complaint conditions on the relevant subpage of  the seller’s e-shop and the buyer had the opportunity to read them before  sending the order. 

8.7. The buyer is obliged to file a complaint with the seller or a designated person.  The seller is responsible for defects in the goods in accordance with applicable  laws of the Slovak Republic. Information on service points and designated  persons for warranty and post-warranty service will be provided by the seller to  the buyer on the back of the warranty card or on request by phone or e-mail.

8.8. The valid complaint procedure of the seller applies to the handling of  complaints, ie Art. 8. these business and complaint conditions. The buyer was  duly acquainted with the complaint procedure and informed about the  conditions and method of claiming the goods, including information on where  the claim can be made, and about the performance of warranty repairs in  accordance with Art. § 18 par. 1 of Act no. 250/2007 Z. from. on consumer  protection and on the amendment of the Act of the Slovak National Council no.  372/1990 Coll. on offenses as amended (hereinafter referred to as the “Act”) in  the period before concluding the purchase contract by placing these terms and  conditions on the relevant subpage of the seller’s e-shop and the buyer had  the opportunity to read them before sending the order. 

8.9. Goods purchased by the buyer from the seller in the form of e-commerce on  the seller’s e-commerce website are subject to the complaint procedure. 8.10. If the goods show defects for which the manufacturer, supplier or seller is  responsible, they are covered by the warranty and were purchased from the  seller, the buyer has the right to claim liability from the seller for defects in the  goods. 

8.11. If the goods show defects, the buyer has the right to file a complaint at the  seller’s premises in accordance with Art. § 18 par. 2 of the Act by delivering  the goods to the seller’s premises and delivering them to the seller for the  phenomenon of the buyer’s will to exercise his right according to points 8.1. to  8.5. of these business and complaint conditions (hereinafter referred to as the  “Notice of Complaint”), e.g. in the form of a completed complaint form, which is  located on the relevant subpage of the seller’s e-shop. The seller recommends  insuring the goods when sending them for a complaint. The seller does not  accept cash on delivery. The Buyer is obliged to state all the required  information truthfully in the Notice of Complaint, in particular to precisely  indicate the type and extent of the defect in the goods; the buyer shall also  state which of his rights arising from para. Sections 622 and 633 of the Civil  Code apply. The buyer has the right to file a complaint with the person  authorized by the manufacturer of the goods to perform warranty repairs  (hereinafter referred to as the “designated person”). The list of designated  persons is given in the guarantee certificate or the seller will send it to the  buyer at his request. 

8.12. The complaint procedure concerning goods that can be delivered to the seller  begins on the day when all the following conditions are met cumulatively: a) delivery of the notification of the complaint by the buyer to the seller b) delivery of the claimed goods from the buyer to the seller or a designated  person 

  1. c) delivery of access codes, passwords, etc. to the claimed goods to the seller, if  these data are necessary for the proper handling of the complaint

8.13. If the subject of the complaint is goods that cannot be objectively delivered to  the seller or that are permanently installed, the buyer is, in addition to meeting  the conditions under points 8.12 a) and c) of these complaint and business  conditions, he is obliged to provide all necessary co-operation for the  inspection of the claimed goods by the seller or a third party designated by the  seller. Complaints proceedings concerning goods that cannot be objectively  delivered to the seller or which are permanently installed begin on the day on  which the goods were inspected in accordance with the first sentence.  However, if the seller or a third party designated by him, despite the necessary  cooperation provided by the buyer, does not ensure the inspection within a  reasonable time, but no later than 10 days from delivery of the Notice to the  Seller, the complaint procedure begins on the day of delivery of the Notice to  the Seller. 

8.14. The seller or a designated person shall issue to the buyer a confirmation of the  claim of the goods in a suitable form chosen by the seller, e.g. in the form of  an e-mail or in writing, in which he is obliged to accurately indicate the claimed  defects of the goods and once again inform the consumer of his rights under  point 8.1. to 8.3. these business and complaint conditions (provisions of § 622  of the Civil Code) and the rights arising from point 8.4. to 8.5. of these  business and complaint conditions (provisions of Section 623 of the Civil  Code). If the complaint is made by means of long-distance communication, the  seller is obliged to deliver the confirmation of the complaint to the buyer  immediately; if it is not possible to deliver the confirmation immediately, it must  be delivered without undue delay, but no later than together with the proof of  the complaint; The confirmation of the claim need not be delivered if the buyer  has the opportunity to prove the claim in another way. 

8.15. The buyer is entitled to decide which of his rights in accordance with Art. § 622  and par. § 623 of the Civil Code applies and at the same time is obliged to  immediately deliver information about its decision to the seller. Based on the  decision of the buyer, which of his rights in accordance with Art. § 622 and  par. § 623 of the Civil Code is applied by the seller or a designated person  obliged to determine the method of handling complaints according to Art. § 2  letter m) of the Act immediately, in more complex cases within 3 days from the  beginning of the complaint procedure, in justified cases, especially if a  complex technical assessment of the condition of the goods is required no  later than 30 days from the date of delivery of the claimed goods. After  determining the method of handling the complaint, the seller or the designated  person will handle the complaint immediately; in justified cases, the complaint  can be resolved later. However, the settlement of the complaint may not take  longer than 30 days from the date of the complaint. If the subject of the  complaint is taken over by the seller on a later day than the day of the  complaint, the deadlines for handling the complaint under this paragraph shall  begin from the day of the takeover of the subject by the seller; however, at the  latest from the moment when the seller prevents or prevents the takeover of 

the subject of the complaint. After the deadline for handling the complaint, the  consumer has the right to withdraw from the contract or has the right to  exchange the product for a new product. 

8.16. If the buyer has lodged a claim for the goods within the first 12 months of  concluding the purchase contract, the seller may settle the claim only on the  basis of an expert opinion or opinion issued by an authorized, notified or  accredited person or a designated person (hereinafter “professional  assessment of goods”). Regardless of the result of the expert assessment, the  seller cannot request from the buyer to pay the costs of the professional  assessment of the goods or other costs related to the professional  assessment of the goods. 

8.17. If the buyer has made a product complaint after 12 months from the  conclusion of the purchase contract and the seller has rejected it, the person  who handled the complaint is obliged to state in the complaint handling  document to whom the buyer can send the goods for professional  assessment. If the buyer sends the goods for professional assessment to the  designated person specified in the document on the handling of the complaint,  the costs of professional assessment of the goods, as well as all other related  expediently incurred costs shall be borne by the seller regardless of the result  of professional assessment. If the buyer proves by professional assessment  the responsibility of the seller for the claimed defect of the goods, he can file a  complaint again; the warranty period does not expire during the professional  assessment of the goods. The seller is obliged to reimburse the buyer within  14 days from the date of the re-submitted complaint all costs incurred for the  professional assessment of the goods, as well as all related purposefully  incurred costs. A re-submitted claim cannot be rejected. 

8.18. The buyer does not have the right to exercise the right of liability for defects of  which he was notified by the seller at the time of concluding the contract, or  which, taking into account the circumstances under which the purchase  contract was concluded, he must have known. 

8.19. The seller reserves the right to replace defective goods with other perfect  goods with the same or better technical parameters, if this does not cause  serious difficulties for the buyer. 

8.20. The seller is not responsible for defects in the goods: 

  1. a) in the case of an obvious defect which the buyer was able to detect by  checking the consignment on delivery of the goods and which he did not notify  the seller’s representative in accordance with point 5.8. these complaint and  business conditions, 
  2. b) if the buyer has not exercised his right concerning the seller’s liability for defect  in the goods by the end of the warranty period of the goods, 
  3. c) if the defect of the goods is mechanical damage to the goods caused by the  buyer,
  4. d) if the defect of the goods was caused by the use of the goods in conditions  that do not correspond with their intensity, humidity, chemical and mechanical  influences to the natural environment of the goods, 
  5. e) if the defect of the goods was caused by improper handling, service or neglect  of care of the goods, 
  6. f) if the defect of the goods was caused by damage to the goods by excessive  loading or use in violation of the conditions specified in the documentation or  general principles of normal use of the goods, 
  7. g) if the defect of the goods was caused by damage to the goods by unavoidable  and / or unforeseeable events, 
  8. h) if the defect of the goods was caused by damage to the goods by accidental  destruction and accidental deterioration, 
  9. i) if the defect of the goods was caused by unprofessional intervention, damage  by water, fire, static or atmospheric electricity or other force majeure, j) if the defect of the goods was caused by an intervention in the goods by an  unauthorized person. 

8.21. The seller is obliged to handle the complaint and terminate the complaint  procedure in one of the following ways: 

  1. a) exchange of goods, 
  2. b) return of the purchase price of the goods, 
  3. c) by handing over the repaired goods, 
  4. d) by paying a reasonable discount on the price of the goods, e) a written request to take over the performance specified by the seller, f) by reasoned rejection of the goods claim. 

8.22. The seller is obliged to issue a written document to the buyer about the  method of determining the handling of the complaint and the handling of the  complaint no later than 30 days from the date of the complaint in person,  through the postal or courier or delivery service provider. The seller will inform  the buyer about the result of handling the complaint immediately after the end  of the complaint procedure by phone or e-mail and at the same time he will be  together with the goods, resp. proof of complaint handling delivered via e-mail. 

8.23. The warranty period is 24 months from the date of delivery of the goods,  unless a different warranty period is specified for specific cases. Shipped  sports nutrition products, food in gift baskets and animal feed have a minimum  shelf life of more than 2 months before the expiration date, in case of a shorter  expiration date, the seller contacts the buyer by phone or e-mail and the  shipment is sent only with the buyer’s consent. 

8.24. In the case of warranty repairs of the goods, the warranty period is extended  by the time during which the buyer could not use the goods. 

8.25. In the case of exchange of goods for new goods, the warranty period begins to  run again from the receipt of new goods, but only for new goods. In the case of  an exchange of goods for a new one, the buyer will receive a document stating  information about the exchange of goods, and any further complaints are  

applied on the basis of the purchase contract and this complaint document.

8.26. In the event of a remediable defect, the complaint will be settled according to  the decision of the buyer according to point 8.15. these complaint and  business conditions as follows: 

  1. a) the seller replaces the defective goods; or 
  2. b) the seller ensures that the defect is remedied 

8.27. In the case of a remediable defect, the buyer shall not immediately determine  in accordance with paragraph 8.15. these complaint and business conditions how the complaint should be handled, the seller will handle this complaint by the defect remediation. 

8.28. In the case of a defect that cannot be remedied, or a single repetitive  remediable defect, or a number of different remediable defects that prevent  the goods from being properly used as defects, the seller will provide,  depending on the buyer’s decision under point 8.15. of these complaint and  business conditions, the complaint is as follows: 

  1. a) by exchanging goods for other functional goods of the same or better technical  parameters, or 
  2. b) in the event that the seller is unable to exchange the goods for another, he will  settle the complaint by refunding the purchase price for the goods. 8.29. In the case of an irremediable defect or a recurring remediable defect, or in the  case of a number of different remediable defects which prevent the proper use  of the goods as without defects and the buyer shall not immediately determine  in accordance with point 8.15. of these complaint and business conditions how  the complaint should be handled, the seller will handle the complaint by  exchanging the goods for other functional goods of the same or better  technical parameters. 

8.30. Complaint handling applies only to defects listed in the Notice of Complaint  and in the confirmation of the claim of the goods according to point 8.14. these  complaint and business conditions. 

8.31. For the purposes of a complaint, the occurrence of one remediable defect  more than twice is considered to be a recurring remediable defect several  times. 

8.32. For the purposes of the complaint, the occurrence of more than three different  remediable defects at the same time is considered to be a larger number of  different remediable defects. 

8.33. The right of the buyer to file a claim for a defect of the goods is after he has  exercised his right and asked the seller to eliminate the defect of the goods  according to point 8.1. of these complaint and business conditions consumed  and regardless of the result of the complaint, he is no longer entitled to file a  complaint repeatedly for the same unique defect (not a defect of the same  type). 

8.34. The provisions of Art. 8 of these complaint and business conditions do not  explicitly apply to entities that do not meet the definition of a consumer  specified in Art. § 2 letter a) of Act 102/2014.

  1. Personal data and their protection 

9.1. The contracting parties have agreed that the buyer, if he is a physical entity, is  obliged to inform the seller in the order of his name and surname, address of  permanent residence, including postal code, telephone number and e-mail  address. 

9.2. The contracting parties have agreed that the buyer, if he is a legal entity, is  obliged to notify the seller of his business name, registered office address,  including postal code, ID number, telephone number and e-mail address. 

9.3. The buyer can check and change the personal data provided at any time, as  well as cancel his registration after logging in to the e-commerce website in  the “My Profile” section. 

9.4. The seller hereby notifies the buyer that the meaning of Act no. 18/2018 Coll.  on the protection of personal data and on the amendment of certain laws as  amended (hereinafter “ZnOOÚ”) the seller as an operator will process the  buyer’s personal data in the process of concluding the purchase contract  without his consent as the data subject, as the buyer’s personal data will be  performed by the seller in pre-contractual relations with the buyer and the  processing of personal data of the buyer is necessary for the performance of  the purchase contract, in which the buyer acts as one of the parties. 

9.5. The Buyer may, by checking the appropriate box before sending the order,  express his consent in accordance with the ZnOOÚ that the Seller processes  and stores his personal data, especially those listed above and / or necessary  in the Seller’s activities related to sending information about new products,  discounts and shares on the offered goods and processed them in all its  information systems concerning the sending of information about new  products, discounts and promotions on the offered goods. 

9.6. The Seller undertakes to handle and dispose of the Buyer’s personal data in  accordance with the valid legal regulations of the Slovak Republic. 9.7. The Seller declares that in accordance with ZnOOÚ he will collect personal  data exclusively for the purpose stated in these business and complaint  conditions. 

9.8. The Seller declares that in accordance with the ZnOOÚ it will collect personal  data for purposes other than those specified in these terms and conditions and  ensure that the personal data is processed and used exclusively in a manner  that corresponds to the purpose for which it was collected and that it will not  be associated with personal data obtained for other purposes. 

9.9. The Buyer grants the Seller consent in accordance with clause 9.5. these  complaint and business conditions for a definite period until the purpose of  processing the buyer’s personal data is met. After fulfilling the purpose of  processing, the seller will immediately ensure the liquidation of the buyer’s 

personal data. The buyer may revoke the consent to the processing of  personal data at any time in writing. The consent expires within 1 month from  the delivery of the withdrawal of consent by the buyer to the seller. 

9.10. The buyer will be sent before by ordering him to confirm by checking the box  before sending the order that the seller has notified him in a sufficient,  comprehensible and irreplaceable manner: 

  1. a) their identification data, which are referred to in Article 1. these business and  complaint conditions, 
  2. b) identification data of a third party, which is the company that delivers the  ordered goods to the buyer in such a way that these data are stated in the  acceptance, 
  3. c) the purpose of processing personal data, which is the conclusion of a  purchase contract between the seller and the buyer, 
  4. d) that it will process the personal data of the buyer in the range of name and  surname, address of permanent residence including postal code, telephone  number and e-mail address if the buyer is a natural person and in the range of  business name, registered office address including postal code, ID number,  telephone number and e-mail address if the buyer is a legal entity, 
  5. e) that the buyer is obliged to provide the required personal data, 9.11. The Seller declares that it will process personal data in accordance with good  morals and will act in a manner that does not contradict ZnOOÚ or other  generally binding legal regulations, nor will it circumvent them. The Seller  declares that it will not enforce or condition the consent of the person  concerned by threatening to reject the contractual relationship, service, goods  or obligation imposed on the Seller. 

9.12. The buyer has the right to request from the seller upon written request a) confirmation of whether or not personal data about him / her are being  processed, 

  1. b) the purpose of the processing of personal data, 
  2. c) (c) in a generally comprehensible form, information on the processing of  his personal data in the information system and on its status, to the extent of: i. identification data of the seller and the seller’s representative, if appointed, ii. (ii) the identity of the intermediary; this does not apply if the seller does not  proceed in accordance with § 34 ZnOOÚ when obtaining personal data, d) in a generally comprehensible form, precise information on the source  from which he obtained his personal data for processing, 
  3. e) a copy of his personal data which are the subject of processing in a  generally comprehensible form, 
  4. f) additional information which, having regard to all the circumstances and  conditions of the processing of personal data, is necessary for the buyer to  guarantee his rights and the interests protected by law, in particular: 
  5. an indication of voluntariness or of the obligation to provide the personal data  requested; if the seller obtains the buyer’s personal data on the basis of the  buyer’s consent according to ZnOOÚ, he shall also notify the time of validity of 

the consent, and if the buyer’s obligation to provide personal data arises from  a directly enforceable legally binding act of the European Union, an  international agreement by which the Slovak Republic is bound or notify the  buyer of the legal basis which imposes this obligation on him and inform him of  the consequences of the refusal to provide personal data, 

  1. information on third parties where personal data are expected or obviously  provided to them; 

iii. the range of recipients, if personal data are expected or will be made available  to them, 

  1. the form of disclosure, if personal data are to be disclosed, 
  2. third countries, if it is envisaged or clear that personal data will be transferred  to those countries; 
  3. g) correction of his incorrect, incomplete or out-of-date personal data which are  the subject of processing, 
  4. h) the destruction of his personal data if the purpose of their processing has been  fulfilled; if official documents containing personal data are processed, it may  request their return, 
  5. i) liquidation of his personal data, which are the subject of processing, if there  has been a violation of ZnOOÚ or another valid legal regulation of the Slovak  Republic. 

9.13. Based on a free written request, the buyer has the right to object to the seller  against: 

  1. a) the processing of his personal data which he assumes are or will be  processed for the purposes of direct marketing without his consent and  request their destruction, 
  2. b) the use of personal data referred to in § 31 for the purposes of direct  marketing in the postal service, or 
  3. c) the provision of personal data referred to in § 31 for the purposes of direct  marketing. 

9.14. Based on a free written request, the buyer has the right to object to the  processing of personal data in cases under § 31 ZnOOÚ by expressing  legitimate reasons or submitting evidence of unauthorized interference with its  rights and legally protected interests, which are or may be in this case such  personal data processing. damaged; if this is not prevented by legal reasons  and it is proven that the buyer’s objection is justified, the seller is obliged to  block and destroy the personal data, the processing of which the buyer  objected to, without undue delay as soon as circumstances allow. 

9.15. Furthermore, the Buyer, upon written request or in person, fails to object to the  Seller and not to submit to the Seller’s decision, which would have legal  effects or significant impact on him, if such a decision is issued solely on the  basis of automated processing of his personal data. The buyer has the right to  ask the seller to review the issued decision using the method different from the  automated form of processing, whereby the seller is obliged to comply with the  buyer’s request, so that the decisive role in reviewing the decision will play an 

authorized person; the seller informs the buyer about the method of  examination and the result of the finding within the period according to par.  9.18. of these Terms and Conditions. The buyer does not have this right only if  provided by a special law, which provides for measures to safeguard the  legitimate interests of the buyer, or if in pre-contractual relations or during the  existence of contractual relations the seller issued a decision to comply with  the buyer’s request, or if the seller the contract has taken other appropriate  measures to safeguard the legitimate interests of the buyer. 

9.16. If the buyer exercises his right in writing and it follows from the content of his  application that he exercises his right, the application shall be deemed to have  been submitted in accordance with this Act; the buyer shall deliver the request  submitted by e-mail or fax in writing no later than three days from the date of  its dispatch. 

9.17. If the buyer suspects that his personal data is being processed unjustifiably,  he may submit a notification to the Office for Personal Data Protection. If the  buyer does not have full legal capacity, his rights can be exercised by a legal  representative. 

9.18. The seller is obliged to process the buyer’s request in accordance with this Art.  of these business and complaint conditions, resp. comply with the  requirements of the buyer according to ZnOOÚ and inform him in writing no  later than 30 days from the receipt of the request or request. 

9.19. According to the ZnOOÚ, the seller shall immediately notify the person  concerned of the restriction of the buyer’s rights and the Office shall have  personal data protection. 

9.20. The Seller informs the Buyer that in accordance with the ZnOOÚ during the  processing of the Buyer’s personal data, it is assumed that the Buyer’s  personal data will be provided and made available to the following third  parties, resp. circle of recipients: 

− Packeta Slovakia s. r. o., Kopčianska 3338 / 82A, 851 01 Bratislava,  ID: 48136999 

− DPD SK s.r.o., Trňanská 6, 960 01 Zvolen, ID: 46489592 

  1. Withdrawal from the purchase contract 

10.1. If it is impossible for the seller to fulfill his obligations under the purchase  contract, due to the sale of stock, unavailability of goods or if the  manufacturer, importer or supplier of goods agreed in the purchase contract  discontinued production or made major changes that prevented the fulfillment  of the seller’s obligations due to force majeure or due to force majeure or if,  even with all reasonable efforts, he is unable to deliver the goods to the  customer within the period specified in these terms and conditions or at the  price specified in the order, the seller is obliged to do so. immediately inform  the buyer and at the same time is obliged to offer the buyer a substitute 

performance or the possibility for the buyer to withdraw from the purchase  contract (cancel the order). In the event that the buyer withdraws from the  purchase contract for the reasons stated in this point of these complaint and  business conditions, the seller is obliged to return to the buyer the advance  payment for the goods agreed in the purchase contract within 14 days of  notification of withdrawal by transfer to the account specified by the buyer.  

10.2. The buyer is entitled to withdraw from the purchase contract without giving a  reason in accordance with Art. § 7 et seq. Act no. 102/2014 Coll. on Consumer  Protection in Distance Selling (hereinafter referred to as the “Act on Consumer  Protection in Distance Selling”) within 14 days of receipt of the goods, resp.  from the date of concluding the contract for the provision of the service or the  contract for the provision of electronic content not delivered on a tangible  medium, if the seller has fulfilled the information obligations pursuant to Art. §  3 of the Act on Consumer Protection in Distance Selling. 

10.3. The buyer has the right to unpack and test the goods within this period after  receipt in a manner similar to the usual purchase in a classic “stone” store, to  the extent necessary to determine the nature, properties and functionality of  the goods. 

10.4. The beginning of the period for withdrawal from the contract is set on the day  on which the buyer or a third party designated by him, with the exception of  the carrier, takes over all parts of the ordered goods or if 

  1. a) delivers goods consisting of several parts or pieces, from the date of receipt of  the last part or piece, 
  2. b) the goods ordered by the buyer in one order are delivered separately, from the  day of taking over the goods that were delivered last, 
  3. c) (c) under contract, delivers the goods repeatedly for a specified period, from  the date of taking over the first goods delivered. 

10.5. The buyer may withdraw from the purchase contract, the subject of which is  the purchase of goods even before the start of the period for withdrawal from  the contract. 

10.6. Withdrawal from the contract requires a written form, in a way that does not  raise doubts that the withdrawal from the contract was made in error or in the  form of a record on another durable medium, or using the form, which forms  Annex no. 1 of these business and complaint conditions. The withdrawal  period shall be deemed to be maintained if notice of withdrawal from the  contract was sent to the seller no later than the last day of the period under  ust. § 7 par. 1 of the Act on Consumer Protection in Distance Selling. 

10.7. Withdrawal from the purchase contract according to the passing point of these  business and complaint conditions must contain the information required in the  form of withdrawal from the purchase contract, which forms Annex no. 1 of  these business and complaint conditions, in particular the identification of the  buyer, the number and date of the order, the exact specification of the goods,  the manner in which the seller is to return the already received performance, in  particular the account number and / or postal address of the buyer.

10.8. In the event of withdrawal from the purchase contract by the buyer, any  additional contract related to the purchase contract from which the buyer  withdrew is also canceled from the beginning. It is not possible to demand  from the buyer any costs or other payments related to the cancellation of the  supplementary contract, except for the payment of costs and payments  specified in Art. § 9 par. 3, par. § 10 par. 3 and 5 of the Act on Consumer  Protection in Distance Selling and Prices for Service, if the subject of the  contract is the provision of a service and the full provision of the service has  taken place. 

10.9. Within 14 days from the date of withdrawal from the purchase contract, the  buyer is obliged without undue delay to send the goods back to the address of  the operator’s registered office or hand it over to the seller or a person  authorized by the seller to take over the goods. This does not apply if the  seller has proposed to pick up the goods in person or through a person  authorized by him. The period under the first sentence of this point of these  terms and conditions of business and complaint is considered to be  maintained if the goods were handed over for transport no later than the last  day of the period. 

10.10. The buyer is obliged to deliver the goods to the seller complete, including  complete documentation, undamaged, preferably in the original packaging and  unused. 

10.11. Cash on delivery will not be accepted by the seller. It is recommended to  insure the goods. The seller is obliged without undue delay, no later than 14  days from the date of delivery of the notice of withdrawal to the buyer to return  to the buyer all payments received from him under or in connection with the  purchase contract, including shipping, delivery and postage and other costs  and fees. The seller is not obliged to return payments to the buyer under this  point of these terms and conditions before the goods are delivered to him or  until the buyer proves the return of the goods to the seller, unless the seller  suggests that he picks up the goods in person or through a person authorized  by him. 

10.12. The cost of returning the goods to the seller is borne by the buyer. The goods  are returned directly to the seller or the person authorized by the seller to take  over the goods. This does not apply if the seller has agreed to bear these  costs himself or if he has not fulfilled the obligation under § 3 para. 1 letter i) of  the Act on Consumer Protection in Distance Selling. 

10.13. The buyer is only responsible for the reduction in the value of the goods, which  arose as a result of such treatment of the goods, which is beyond the  treatment necessary to determine the properties and functionality of the  goods. The consumer is not responsible for the reduction in the value of the  goods if the seller has not fulfilled the information obligation about the  consumer’s right to withdraw from the contract under § 3 para. 1 letter h) of the  Act on Consumer Protection in Distance Selling.

10.14. The seller is obliged to return the purchase price for the goods in the same  way as the buyer used in his payment, unless the buyer agrees on another  method of refund without additional charges to the buyer in this regard. 

10.15. In the event that the buyer withdraws from the contract and delivers to the  seller goods that are used, damaged or incomplete, the buyer undertakes to  pay the seller: 

  1. a) the value by which the value of the goods has been reduced in accordance  with Art. § 457 of the Civil Code in the actual amount 
  2. b) costs incurred by the seller in connection with the repair of the goods and their  restoration to the original condition calculated according to the price list for  post-warranty service of the goods. 

Pursuant to this point of the complaint and business conditions, the buyer is  obliged to pay the seller compensation to the seller at most in the amount of  the difference between the purchase price of the goods and the value of the  goods at the time of withdrawal from the purchase contract. 

10.16. In accordance with para. § 7 par. 6 of the Act on Consumer Protection in  Distance Selling, the buyer may not withdraw from the contract, the subject of  which are: 

− the sale of goods made to the consumer’s specific requirements, custom made goods or goods intended specifically for a single consumer, − the sale of goods enclosed in protective packaging which cannot be returned  for health or hygienic reasons and whose protective packaging has been  broken after delivery, 

− the sale of sound recordings, video recordings, sound recordings, books or  computer software sold in protective packaging, if the consumer has unpacked  that packaging, 

− the provision of electronic content other than on a tangible medium, if its  provision has begun with the express consent of the consumer and the  consumer stated that he had been duly informed that, by giving his consent,  he would lose his right of withdrawal. 

− sale of goods which, in the period after the conclusion of the contract and  acceptance of the goods from the seller to the buyer, were assembled,  assembled or used in such a way that their restoration by the seller is not  possible without increased effort and increased costs, e.g. assembled or  assembled furniture, etc. 

10.17. The provisions of Art. 10 of these business and complaint conditions do not  explicitly apply to entities that do not meet the definition of a consumer set out  in Art. § 2 letter a) of the Act.

  1. Final provisions 

11.1. In the case of concluding a purchase contract in writing, any change must be  in writing 

11.2. The parties have agreed that communication between them will take place in  the form of e-mails. 

11.3. The relevant provisions of the Civil Code, the Act, Act no. 22/2004 Coll. on  electronic commerce and on the amendment of Act no. 128/2002 Coll. on  state control of the internal market in matters of consumer protection and on  the amendment of certain laws as amended by Act no. 284/2002 Coll. as  amended and Act no. 102/2014 Coll. on consumer protection in distance  selling. 

11.4. These business and complaint conditions become effective against the buyer  by concluding a purchase contract. 

11.5. Before sending the order, the buyer will be asked to confirm by checking the  box that he has read these business and complaint conditions, read them,  understand their content and fully agrees with them. 

  1. Alternative dispute resolution 

12.1. The buyer has the right to ask the seller for redress, if he feels that the seller  has violated his rights or has not settled the complaint so that he is also  satisfied. If the seller does not respond to the request or responds to it in 30  days, the consumer may submit a proposal for the initiation of alternative  dispute resolution to the subject of alternative dispute resolution (hereinafter  referred to as the ADR entity) pursuant to Act 391/2015 Coll. According to §3  of Act 391/2015 Coll. ADR entities are bodies and authorized legal entities.  The consumer may submit the proposal in the manner specified pursuant to  §12 of Act 391/2015 Coll. It can also apply online through the RSO Alternative  Dispute Resolution platform. 

Alternative dispute resolution is reserved exclusively for physical entities, not  legal entities. The dispute is settled between the buyer-physical entity and the  seller, who have concluded a distance contract and whose dispute has a value  of more than 20 EUR. The maximum fee that ARS can charge is 5 EUR from  the buyer, to cover the costs. 

WARNING: 

These general terms and conditions have been prepared for Homeland300 s. r. o., IČO: 54 240 123,  Miletičova 580/48, Bratislava – mestská časť Ružinov 821 08, entered in the Commercial Register of  the District Court Bratislava I, section: sro, file number: 156825 / B, by Krši sro, Hviezdoslavova  275/27 , Žiar nad Hronom 965 01, IČO: 50 532 464, which reserves its copyright to this work. Any use  of this work or part thereof (reproduction, copying, scanning or other distribution of texts, tables and  other parts of this work) by mechanical or electronic means without the prior written permission of Krši  s.r.o. for such use is strictly prohibited.

Annex no. 1 

Withdrawal from a distance contract 

pursuant to § 7 et seq. Act no. 102/2014 Coll. on consumer protection in the sale of  goods or the provision of services under a distance or off-premises contract and  amending certain laws

Seller
Business name:
Street and number:
City:
ZIP:
ID:
Tax ID/VAT no:
Phone:
E-Mail:

 

Buyer
Name and surname:
Street and number:
City:
ZIP:
Phone:
E-Mail:

 

I hereby inform you that I am withdrawing from the closed one (select one of  the options):
Purchase contract
Service contract

 

The subject of the contract was purchased through the website:

 

I have been sent a confirmed order  number:
From day:
Invoice number:
The goods were delivered to me on  (day of delivery):

 

I therefore request a refund (select only one option):
full invoice value (all invoiced goods are subject to withdrawal from the contract) or  partial invoice value (only a certain part of the goods is subject to withdrawal from  the contract)
the name of the returned  subject of the contract,  and the number of pieces  (only if you return only a  part of the subject of the  contract):

 

Required value to return:
Return the requested amount to me (select  only one option):
by postal order to my address (above)
by bank transfer, IBAN:

 

If the goods are not part of the shipment, I acknowledge that the seller is not obliged  to return the money within 14 days from the date of delivery of the withdrawal from  the contract, until the goods are not delivered to him, or I do not prove the shipment  of these goods. 

No later than 14 days from the date of withdrawal I am obliged to send the goods to  the seller. 

In ……………………………….. Date …………………….. 

……………………………… 

Name & surname 

(signature)

Annex no. 2 

Instruction on the exercise of the buyer’s right to withdraw  from the purchase agreement 

  1. The right to withdraw from the purchase contract 

You have the right to withdraw from this purchase agreement without giving a reason  within 14 days. 

The period for withdrawal from the contract expires 14 days from the day when you  or a third party designated by you, with the exception of the carrier, takes over the  goods. 

When exercising the right to withdraw from the purchase agreement, inform us of  your decision to withdraw from this purchase agreement by a clear statement (for  example, by letter sent by post or e-mail) at Homeland300 s.r.o., Nová Rožňavská  136, 831 04 Bratislava. homeland300.eu@gmail.com 

For this purpose, you can use the sample form for withdrawal from the purchase  agreement, which is located as Annex no. 1 business and complaint conditions. If  you are interested, you can also fill in and send a sample withdrawal form or any  other unambiguous statement of withdrawal electronically via our website [insert  website address]. If you use this option, we will immediately confirm the receipt of the  withdrawal from the purchase contract by e-mail, resp. on another durable carrier. 

The period for withdrawal from the purchase contract is maintained if you send a  notice of the exercise of the right to withdraw from the purchase contract before the  period for withdrawal from the purchase contract expires. 

  1. Consequences of withdrawal 

In the event of withdrawal from the purchase contract, we will refund all payments  you have made in connection with the conclusion of the purchase contract, in  particular the purchase price, including the cost of delivering the goods to you. This  does not apply to additional costs if you have chosen a delivery method other than  the cheapest standard delivery method we offer, nor to the costs of additional  services, if they have been the subject of a contract and if they have been provided in  full. Payments will be returned to you without undue delay and in any case no later  than 14 days from the date we receive your notice of withdrawal from this purchase  agreement. They will be paid in the same way as you used for your payment, unless  you have explicitly agreed to another payment method, without charging any  additional fees.

Payment for the purchased goods will be paid to you only after delivery of the  returned goods back to our address or upon presentation of a document proving the  return of the goods, whichever comes first. 

Send the goods back to us or bring them to the address of the company’s registered  office without undue delay and in any case no later than 14 days from the date of  exercising the right to withdraw from the contract. The deadline is considered to be  met if you return the goods before the 14-day deadline. The direct costs of returning  the goods are borne by you. 

Please note that in the event of withdrawal from the purchase contract, you are  responsible for any reduction in the value of the goods due to handling in the period  from its delivery to the moment of its return in a manner other than necessary to  determine the nature, properties and functionality of the goods. 

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